✅ Перевірена відповідь на це питання доступна нижче. Наші рішення, перевірені спільнотою, допомагають краще зрозуміти матеріал.
You are asked by the nurse to attend to an angry patient at Triage. The patient is sitting at Triage and you introduce yourself as the doctor. He appears to be extremely angry about the long wait. He is calm and not physically aggressive.
Which of the following is the most appropriate first step in your interaction with this patient?