In the past, companies were more concerned with meeting sales
quotas than meeting the needs of their customers. Current strategies are
focused on building customer relationships. Which statement about the
customer relationship management process is true?

Question

In the past, companies were more concerned with meeting sales 
quotas than meeting the needs of their customers. Current strategies are
 focused on building customer relationships. Which statement about the 
customer relationship management process is true?

Answer

Loyal customers are more focused on obtaining the best price

Answer

Repeat customers are more profitable than one-time customers

Answer

Loyal customers are the most difficult to retain

Answer

While loyal, repeat customers tend to spend less than one-time customers when they shop

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In the past, companies were more concerned with meeting sales quotas than meeti...

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