Which of the following is the best effectiveness measure for the activity “delivery” for a food delivery company for the month of April?

Question

Which of the following is the best  effectiveness  measure for the activity “delivery” for a food delivery company for the month of April?

Answer

% of delivery personnel provided with state-of-the-art bicycles

Answer

No. of orders delivered to the right address

Answer

No. of orders delivered at the right temperature (e.g., hot meals remain hot) per hour

Answer

Customer satisfaction rating regarding customer complaint officers’ ability to resolve their problems

Answer

Average no. of deliveries made per day

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