Ali in marketing calls in for tech support, complaining that he has a dead PC. What is a good first question or set of questions to begin troubleshooting the problem?

Question

Answer

What did you do?

Answer

Did the computer ever work?

Answer

When you say “dead,” what do you mean? What happens when you press the power button?

Answer

When did the computer last work?

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Ali in marketing calls in for tech support, complaining that he has a dead PC. W...

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