DZ (Customer Payment)

DR (Customer Invoice)

Communication aimed at a small audience 

Communication through public speaking 

Communication designed to reach a large audience through media 

It helps to determine the appropriateness of the message and the interpretation by the receiver.

It only matters in written communication. 

It has no impact on how messages are perceived. 

Ignoring feedback 

Relying solely on written communication 

Using clearer language and being aware of non-verbal cues

To plan your response while the other person is talking 

To focus entirely on what the speaker is saying and demonstrate understanding 

To interrupt and clarify points immediately

 Verbal is formal communication; non-verbal is informal. 

Verbal is only spoken communication; non-verbal is only written communication. 

 Verbal involves spoken or written words; non-verbal includes body language, gestures, and facial expressions.