Питання | Сторінка 2428

While a guest completes a registration form, a receptionist leans across the counter and watches closely. The guest steps backwards. What is the most appropriate interpretation and response?

The receptionist should maintain the position because close supervision reduces registration errors.

The receptionist has probably invaded the guest’s personal space and should step back while remaining available.

100%

The guest requires assurance, so the receptionist should increase eye contact and move closer.

The guest is refusing to cooperate, so the receptionist should insist on immediate completion.

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