What do business processes provide to ensure actions are

carried out?

To answer the question correctly, select the

appropriate combination of options from the list provided, focussing on the

elements provided by business processes to ensure actions are carried out.

A. A clear structure for action.

B. Increased variability in output

C. Flexible work assignments

D. Well-defined roles and responsibilities

E. Predictable quality results

F. Focus on customer needs

G. Ownership of vague processes

Which one of the following basic quality control tools is also known as

the 80/20 principle?

Which one of the following

statements concerning the statement of work (SOW) is incorrect?

Who conceptualised the

fishbone diagram?

The following information

outlines the network diagram for installing a 5G transmitter by

The company

intends to invest in a business improvement for Project K with an initial cost

of R20 000; the required return rate is 12% and the payback period is four

years.

The projected

net annual cash flows for the project are as follows:

What is the IRR of

the proposed project?

The quality movement in management is primarily concerned

with:

To correctly answer the question, select the

appropriate combination of options from the list provided, focussing on the

quality movement in management.

A. Improving product and service quality

B. Increasing the quantity of production.

C. Reducing costs through statistical tools

D. Employee satisfaction only

E. Customer satisfaction and continuous improvement.

F. Building an organisational culture

According to the Michael Porter value chain model, which of

the following are considered primary activities?

To answer the question correctly, select the appropriate

combination of options from the list provided, focussing on the primary

activities of Michael Porter’s value chain model.

A. Inbound logistics

B. Finance management

C. Operations.

D. Human resource management

E. Outbound logistics

F. Marketing and sales

G. Service

The company

intends to invest in a business improvement for Project RK with an initial cost

of R17 500; the required return rate is 12% and the payback period is four

years.

The projected net annual

cash flows for the project are as follows:

What is the IRR of

the proposed project?