Crowdly

Provide verbal acknowlegments such as "yes," "I see," or "go on"

Frequently ask unrelated questions

Which behaviour should be avoided to ensure active listening on a phone call?

Focussing on the speaker's tone and message

Preparing your response while the other person is still speaking

Repeating key points to confirm understanding

Which of the following is a key element of active listening in a phone call?

Interrupting the speaker to clarify some points immediately

Giving verbal cues like "I understand" or "Go on"

Multitasking while the other person is speaking

What is one benefit of not interrupting the speaker?

It makes the conversation longer

It shows respect for the speaker and their ideas

It allows you to dominate the conversation later

Why is it important to avoid getting distracted by your own thoughts during a conversation?

It makes you appear more intelligent

It helps you feel more confident

It allows you to better understand the speaker’s message

Which behavior is NOT part of active listening?

Asking open-ended questions for clarification

Making assumptions about what the speaker means

Summarizing what the speaker said

Active listening refers to__________.

thinking about what you’ll say next while someone is speaking

listening attentively and responding thoughtfully

talking while the other person is speaking

How does lack of feedback act as an obstacle to effective communication?

It simplifies the communication process.

It can lead to uncertainty about the message's effectiveness.

It helps clarify the message.

What type of barrier involves misunderstandings due to different interpretations of words or phrases?

Technical barrier

Psychological barrier

Semantic barrier

Which of the following best describes mass communication?

Communication aimed at a small audience

Communication through public speaking

Communication designed to reach a large audience through media