It helps to determine the appropriateness of the message and the interpretation by the receiver.

It only matters in written communication. 

It has no impact on how messages are perceived. 

Ignoring feedback 

Relying solely on written communication 

Using clearer language and being aware of non-verbal cues

To plan your response while the other person is talking 

To focus entirely on what the speaker is saying and demonstrate understanding 

To interrupt and clarify points immediately

 Verbal is formal communication; non-verbal is informal. 

Verbal is only spoken communication; non-verbal is only written communication. 

 Verbal involves spoken or written words; non-verbal includes body language, gestures, and facial expressions. 

 Written 

Informal

Non-verbal

Using jargon specific to a profession 

Using complex sentences 

Misunderstanding a joke due to cultural context 

Background noise

Language differences

Emotional state 

Sender, message, interpretation, response 

Sender, receiver, context, environment 

Sender, message, medium, receiver, feedback 

They can lead to misinterpretation of messages.

They enhance clarity and understanding. 

They have no significant impact on communication. 

It involves only written text. 

It relies solely on spoken words. 

It uses images, graphs, and videos to convey messages.