An advisor recommends a life cover of R2 000 000 to a client after doing a full financial needs analysis. He explained all the benefits of a life cover but omitted to explain the general exclusions of the policy, however this was included in the policy documents sent to the client which the client duly signed. Does this constitute Treating Customers Fairly?

A client seeking a monthly return of R3000 p.m. was advised to invest R250 000 in an investment company for a year. The client was unaware that the company was unlicensed. When the return failed to honour, the client sought answers and attempted to withdraw his funds. The company had by then been placed into liquidation. The advisor did not provide information regarding the nature of the investment and the status of the firm to the client. The client’s expectation of a high return and the promise to achieve these returns appears to have attracted the client into undertaking the investment with the minimal amount of information. Which outcome of TCF was contravened?

PPS was recently made aware that Kevin, a

full-time employee is a culprit of domestic violence at home.  What is PPS obliged to do in this instance as

this does not have a direct impact on this ability to do his job?

Mandy is a full-time employee at PPS and has a

business that she runs part-time. In terms of our Conflict of Interest Policy Mandy

is meant to disclose this and obtain approval from their manager and BU

executive before proceeding with this business.  In addition, she needs to

ensure that she does not use PPS resources to further this business interest

over their PPS responsibilities. Mandy’s manager is aware of the business;

however Mandy has not officially disclosed this as per the PPS policy. 

What are the potential consequences for the employee?

Jonathan

is aware that his boss, Helen, is being unethical in her dealings with a PPS’

service provider. He has seen evidence of kickbacks being paid to Helen. He

doesn’t wish to jeopardies his job or reputation by being a witness to the

misconduct. What should he do?

If

PPS does not hire a person in a particular role because of their age, race,

gender or ethnicity is this considered to be discriminatory?

Lucy

applied for a job position in PPS and was invited for an interview. On her CV

she misconstrued some information regarding her qualification, she mentioned

that she obtained a qualification that she never did. Choose the correct

answer:

Anne

works at PPS and has a brother who owns a construction company. She asks her

brother to quote PPS on renovating one of its buildings. Anne's brother's quote

is accepted after following the correct channels. He does a great job and

thanks Anne for referring him. Anne is then paid 5% of the total invoice for

her assistance. In your opinion, what should Anne do?

A

framework for ethical behaviour is provided by the ______________ General Code

of Conduct in the financial services industry.