Which statement best reflects Treating Customers Fairly at PPS?

Customers should receive products that meet their needs and circumstances, rather than products that are convenient or profitable for the FSP.

TCF principles must be applied consistently across product design, advice, servicing, claims and complaints handling.

Which TCF outcome focuses on ensuring that advice is appropriate and considers the customer’s circumstances?

Which TCF outcome focuses on providing customers with clear, accurate and timely information before, during and after the point of sale?

A PPS employee notices that a process delay may unfairly impact a member’s claim outcome. What action best reflects TCF principles?

Which TCF outcome focuses on ensuring that customers do not face unreasonable barriers when submitting claims or complaints?

Treating Customers Fairly is a cultural value only and does not form part of PPS’s regulatory obligations.

What is the primary objective of the Treating Customers Fairly framework at PPS?

Treating Customers Fairly applies only at the point of sale.