A person or a company that sells package tours created by tour operators to customers.

It is a small hotel which has between 10 and 100 rooms, offering a unique decor and personalised service.

The hotel department where customers arrive where they complete the check-in process.

A budget accommodation type providing lodging, typically in shared dormitory rooms, mainly for backpackers and students.

A small vacation rental near a natural attraction like a lake, forest or mountain.

A revenue technique when rooms rates are updated regularly with forecasted demand rather than applying static rates.

It is the price or a package offer for which a hotel room is sold.

An intermediary company that purchases hotel rooms in bulk to commercialise them through travel agencies.

An offer that includes multiple components, such as accommodation, meal, catering or an organised tour, being commercialised under a single price.

It is the last interaction during the guest cycle. During the check-out process the guest leaves the room and settles the outstanding balance.

The vacant rooms available for guests to reserve.

The team responsible for the ensuring the high-quality operation of services and processes that support the hotel business.

That marketing fee that a distribution channel, such as a platform like Booking.com or Expedia, receives from a hotel for commercialising accommodation and other services.

A person or a company that comes up with holiday ideas, designs the travel itinerary, contracts the services and creates the package tours.

A hotel with a unique brand and individual management that is not part of an international hotel group or chain.

Reviews and ratings significantly influence consumer choices in the hospitality industry. Hotels need to actively manage it across various platforms. Leveraging technology for reputation management, social listening, and sentiment analysis can help hotels monitor guest feedback, address concerns promptly, and enhance their overall online reputation.

It becomes increasingly important to travelers, the hospitality sector faces the challenge of minimizing its environmental impact. Technology can aid in reducing energy consumption and optimizing resource usage. Smart energy management systems, IoT-based sensors for efficient room lighting and temperature control, and water conservation solutions can help hotels embrace sustainability and reduce their carbon footprint.

Today's tech-savvy guests expect this from the moment they make a reservation to the time they check out. However, integrating various technology systems, such as property management systems (PMS), booking engines, and online payment gateways, can be a challenge. Adopting cloud-based solutions that offer easy integration and centralized management can help hotels provide a unified digital experience for their guests.

Improving this is a key goal for hospitality businesses. Automation technologies can streamline various operational aspects, such as check-in/check-out processes, inventory management, and housekeeping operations. The use of mobile applications, self-check-in kiosks, and robotics can significantly reduce manual tasks and enhance productivity.

One of the primary challenges in the hospitality sector is meeting the growing expectations of modern-day guests who seek experiences. Technology plays a vital role in enabling hotels to personalize guest interactions throughout their stay. Solutions such as customer relationship management (CRM) systems and guest data analytics can help hotels gather and analyze guest preferences, enabling them to tailor services and offers to individual guests.

With a diverse and often transient workforce, they are essential for delivering excellent service. Technology can facilitate training programs through e-learning platforms, virtual reality (VR) simulations, and interactive modules. Communication tools such as staff mobile apps and collaboration platforms can ensure seamless communication and coordination among team members, irrespective of their physical locations.

With the increasing reliance on technology, they have become major concerns in the hospitality industry. Hotels handle sensitive guest information such as credit card details and personal data, making them prime targets for cyberattacks. Implementing robust cybersecurity measures, including firewalls, encryption, and data access controls, is crucial to protect guest information and maintain trust.