Using clarification  comment

Using questions containing the words why and how

Using questions requiring only yes and no

questions

Using questions that probe for information

Not Making eye contact

Shaking hands with other

Good posture when you speak to them

Maintaining respect when you use titles; Mr. Mrs. Ms. Dr.

Say to patient "Today we need to focus on

-------

Say I'd enjoy talking about this, but lets

return to ----

Show the patient that you are in a hurry and

didn't have time "you waste my time, don't repeat ideas"

Clarify what you heard with the patient " I

think you said that ------"

State you observations

Ask appropriate question

Listen actively

Sign a contractual agreement

Nurse: " I'd like to hear more about”

Clarify what you heard with the patient

Reestablish the purpose of the visit

Encourage further talking with nods of approval

or umhum

using optimal pacing

Giving false assurance

asking open question

assertiveness

combination

communication

conversation

connection