Provide your clinical impressions and concerns 

Provide your observation and evaluation of patient current status  

You need to think critically when informing the doctor of your assessment of the situation

Identify yourself the site/unit you are calling from

allow

nurse to gather more specific information

provide

very specific answers 

Allow

patient to elaborate freely 

allow patient to verify that message received is

accurate

Minimize interruptions of your supervisors time

All of the above 

Keep supervisors informed

Show initiative 

Utilizing kindness, compassion, intelligence, and direct communication

to communicate with others

Having an awareness of how your actions, body

language, and words affect others

Learning to master a mindful, calm response to an emergency

All of the above

Termination phase

Preparation phase

Working phase

Introduction phase

Paraphrasing the sender’s message does not  confirm what was said

Requesting examples can help explain or clarify meaning

Asking Questions regarding the massage allows for clarification or more additional information

Reflecting on massage prompts the sender to add more detail to the original message

Message

Decoder

Encoder

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