something necessary is done

a large variety of goods is offered 

an important discovery is made 

a chance to start or improve your career. 

ideas you have for your future career.

a series of levels or steps in your working

life.  

By training employees

By offering only generic services

By reducing technology use

market share 

share price 

net profit 

It provides support 24/7

It replaces human workers

It reduces the importance of customer feedback

Loyal customers never need customer service

Loyal customers make complaints less often

Loyal customers are more likely to return and

recommend the business

Providing personalized service

Ignoring customer feedback

Limiting customer communication

Decreased customer loyalty

Increased customer complaints

Improved business reputation