Effective customer service includes anticipating

customers' needs.

Word-of-mouth referrals can be a powerful

marketing tool.

Good customer service is only about answering

questions.

The engineers ............... the issue while designing the bridge.

Good customer service can decrease company sales.

I ................ for my exam last night.

Setting goals, is:

Employees are trained to be polite and helpful.

The company .............. increase its investments in renewable energy.

The employees .............. their progress every week.