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HRCA 1191 - Interpersonal Communications (202540-40790, 43061) Grefiel
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The family member felt seen and heard.
How would you describe the family member's feeling at the END of the conversation?
The Unit Coordinator does not summarize what the family member has said.
The Unit Coordinator tells the family member what she can do to help.
The Unit Coordinator uses a tone that is respectful and attentive.
What does the Unit Coordinator do to make sure she understands?
How would you describe the family member's feeling at the BEGINNING of the conversation?
The Unit Coordinator shows active listening in her face.
The Unit Coordinator allows for the family member to speak and not jump in too much?
Why is the family member talking about her mother?