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HRCA 1191 - Interpersonal Communications (202540-40790, 43061) Grefiel

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Jane was a bit rude asking for information when the nurse was busy.

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Why does Jane use two fingers when she summarizes at the end?

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After Jane says thanks to Monica, what things does she summarize?

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Jane speaks at a good pace, pauses using thought groups, and stresses the key words. 

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What does Jane say to summarize she understands what "particular" means?

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When Jane does not understand the word "particular" how does Monica explain its meaning?

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The two words that Jane uses before she summarizes are ah and so.

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After Monica explains what the word "prompt" means, what does Jane say to summarize that she understands? 

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Guidelines of active listening include:  (Choose all that apply)

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Elements of listening process are:

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