Logistical perspectives

of customer service should begin with:

Organisations manage their customer service through

________.

The

strategic determinations made by a company regarding its distribution channels

exert a direct and consequential influence upon each individual entity

participating within the broader channel network

According

to Porter’s value chain model, which one of the following is not considered a

primary activity

The

notion that “quality is determined by the individual preferences and

perceptions of the end user” is best described as which of the following

theoretical perspectives on quality

Google

offers its employees free meals, fitness facilities, laundry services, and

various other perks to help retain talent. These efforts are best classified

under which value chain activity

Which

of the following activities is not typically associated with reverse logistics

processes

The

process of planning, executing, and managing the smooth and cost-effective

movement and storage of goods, services, and information from the point of

origin to the point of final use so that customer needs are met, is known as: