Which of the following statements are correct?

a)  

If a leader is charismatic or charming and is followed by people, he or

she is liked. In this case, the leader has referent power.

b)  

The PAF paradigm translates quality costs into three broad categories,

namely production costs, appraisal costs and failure costs.

c)  

The forced-choice model of strategic planning is one of several

strategic planning models that could be adapted to demonstrate integrated

quality planning.

d)  

One reason why the price–quality relationship might be difficult to

assess is the increase of high-quality, low-priced goods over the past decades.

It is expected that if this trend continues, the relationship between price and

quality will increase.

e)  Good quality management implies good ethics.

Which one of the following is an example of a

strategic content variable?

Which

of the following is the type of environment that changes when firms locate

themselves near to or far away from natural resources?

Which

of the following points for management devised by Deming involves the

management committing resources to ensure that a quality job is completed?

Deming

believed that poor quality resulted from which of the following causes?

Which

of the following statements refer to the building blocks for quality

improvement?

a)    

People form part of

the core of any company.

b)    

Lifelong learning is

an important attribute of employees.

c)     

The quality system

needs to be validated.

d)    

Financial resources

provide the infrastructure and services that customers want.

e)    

Quality audits need

to be performed on a regular basis.

Which two

of the following statements are

correct?

a) 

Quality control refers to activities associated with

guaranteeing the quality of a product or service.

b) 

Although Deming is best known for his emphasis on managing a

system for improving quality, his thinking was based on teamwork and leadership

for continual improvement.

c) 

Juran identified three basic processes that are essential to

manage in order to improve quality. The three aspects of Juran’s trilogy are

planning, control and evaluation.

d) 

There are a variety of mechanisms firms use in globalising,

of which partnering is one.

Which

of the following terms refers to the efficiency with which a product achieves

its intended purpose?

Which

of the following is one of Garvin's eight quality dimensions?

Which of the following statements are correct?

a) 

A user-based definition of quality means that if the customer is

satisfied, the product has good quality.

b)  Serviceability and tangibles are dimensions of service quality.

c) 

Supply chain management grew out of the value chain. The value chain

includes inbound logistics, core processes and outbound logistics.

d) 

The trend “customer relationship management” means that marketing is

directed at improving communication between the customer and the supplier.

e) 

Statistical process control is an engineering-related

contribution to quality management.