Whether

the organisation has sufficient advertising expenditure

Whether

improvement has been embedded into standard processes, measurement systems and

organisational culture

Whether

employees should receive fewer improvement opportunities

Whether

the organisation should increase product variety

Whether

customer feedback should be reduced

Learning

will decline because employees are less willing to share information about

failures

Employees

will become more innovative

Customer

involvement will automatically increase

Root

causes will be eliminated more effectively

Problems

will be identified more rapidly

Product standardisation

Continuous

improvement

End-of-process

inspection

Functional

specialisation

Mass

production

It

enables organisations to avoid establishing process standards

It

promotes systematic and ongoing improvement in processes, products and

organisational performance

It

eliminates the need for management involvement

It

focuses exclusively on reducing production costs

It

transfers quality responsibility to specialist inspectors

Excessive

performance measurement

Excessive

employee involvement

Ineffective communication of the organisational quality

strategy

Excessive

process standardisation

Excessive

customer participation

The

organisation should discontinue its quality management system

ISO

certification is unnecessary for quality management

The

organisation should increase its inspection activities

Customer

complaints are primarily a marketing issue

Certification

alone does not guarantee operational excellence; the system must be effectively

implemented and improved

To

provide additional documentation for external auditors

To

replace continuous improvement with standard operating procedures

To provide a systematic framework for managing processes and

consistently achieving requirements

To

increase the frequency of final-product inspections

To

ensure that only the quality department is accountable for quality

Increase

the number of approval stages

Introduce

additional customer verification forms

Require

customers to communicate independently with every department

Integrate

the process and eliminate unnecessary duplication and hand-offs

Increase

the number of employees involved in the process

Improved process flow and reduced non-value-adding activity

Increased

process complexity

Greater

dependence on final inspection

Increased

departmental isolation

Reduced customer involvement

It

ensures that all processes have identical performance measures

It

eliminates the need for departmental responsibilities

It focuses primarily on reducing administrative personnel

It

identifies process relationships, inputs, outputs and opportunities for

improvement

It

transfers responsibility for quality to academic staff