To facilitate real-time online chatting and file sharing 

To create a searchable history of all chat conversations 

To enable video and voice calls between users 

To engage in human-like conversations and provide customer service 

Communication platforms like Slack and Google Chat 

Chatting using dates, prices, and numerical data

Group chat on bulletin board forum services and websites 

Chat rooms 

All of the above 

Exchanging typed-in messages with people using the internet at the same time 

Communicating in person with others in your immediate vicinity 

Facilitating team collaboration and communication in a work setting

Sending letters via traditional postal mail.

Using instant messaging apps like WhatsApp or Facebook Messenger.

Engaging in group chats on specific topics or interests. 

Through social media platforms like Facebook and Twitter. 

All of the above 

Avoiding informational overload

Limiting news and reviews 

Showing empathy and emotional intelligence 

Avoiding missed deadlines 

Maintaining team focus 

Ensuring customer satisfaction

Saving time and money 

Encouraging frequent video calls 

Promoting a relaxed work environment

Having a defined communication policy 

Providing regular employee feedback

Within the same business day

Within 3 business days

Within 1 hour

Within 24 hours

Use separate conversation threads

Respond as soon as possible

Use a new message for each reply 

Avoid replying in the general channel

"At a meeting" 

"Online" 

"Typing..." 

"Do Not Disturb"