The article says the majority of bulk water supplied is “lost to leaks, theft, and mismanagement”. Using the concepts of efficiency and effectiveness, how would you classify this outcome?

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Efficient but not effective, because it processes many transactions but achieves poor outcomes.

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Neither efficient nor effective: it wastes more than half the water it buys (inefficient) and fails to deliver water to all residents (ineffective).

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Effective but not efficient, because water reaches some residents despite high losses.

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An unavoidable infrastructure challenge that would be unfair to measure in terms of efficiency and effectiveness.

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Both efficient and effective at management level, but individual employees are inefficient.

Crowdly

The article says the majority of bulk water supplied is “lost to leaks, theft, a...

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