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Thabo is the newly appointed administrative representative at Global Transportation Services . As he has only been working at the company for a few days, he still feels anxious and confused regarding all the various systems and policies in place. As such, Thabo must still receive instructions from the Administrative Manager regarding the rules, policies, and procedures of the organisation, and the tasks he must perform. According to this scenario, Thabo is currently in phase __________ of the lifecycle theory of Hersey and Blanchard.