Which three

of the following statements are

a     The improvement of the

production/operations management system follows after the system has been

designed and its activities planned and controlled.

b     Improvement activities of

production/operations management may be treated as a process involving three

stages, namely, to understand the approaches and techniques used for

improvement, to prevent failure, but knowing how to recover when failures occur,

and to support the whole improvement process through the TQM approach.

c     The performance objectives of

quality, speed, dependability, flexibility and cost are the main performance

standards for the improvement of the production/operations management system.

d     A disaggregated, partial

measure for the performance objective of high quality is the level of

customer/client complaints.

e     A performance standard is

much the same as a performance measure, that is, it describes how to measure

the performance of the production/operations management system against the

applicable criteria.