Which

technique(s) can be used for improvement in production and operations

management?

a     Scatter diagrams

b     Flow charts

c     Cause-effect diagrams

d     Pareto diagrams

e     Why-why analysis

Which options

form part of successful project management?

a     Responsiveness

to clients

b     Troubleshooting

mechanisms

c     Sufficient

resource allocation

d     Project

staff continuity

e    Top-management support

Production/operations

managers should always comply with their corporate social responsibility (CSR).

Which statement regarding production/operations CSR is

Which three

of the following statements are

a     The improvement of the

production/operations management system follows after the system has been

designed and its activities planned and controlled.

b     Improvement activities of

production/operations management may be treated as a process involving three

stages, namely, to understand the approaches and techniques used for

improvement, to prevent failure, but knowing how to recover when failures occur,

and to support the whole improvement process through the TQM approach.

c     The performance objectives of

quality, speed, dependability, flexibility and cost are the main performance

standards for the improvement of the production/operations management system.

d     A disaggregated, partial

measure for the performance objective of high quality is the level of

customer/client complaints.

e     A performance standard is

much the same as a performance measure, that is, it describes how to measure

the performance of the production/operations management system against the

applicable criteria.

From the AoN in

question 1 (above) , identify the critical path(s).

Which

of the following is/are associated with (a) quality characteristic(s)?

a     Recovery

b     Durability

c     Appearance

d     Functionality

e    Reliability

Johnson

& Johnson manufactures needles that are subjected to a bend test. They use

statistical process control (SPC) and the results (measured in grams) are

plotted on a chart.

If the process average is 26,1 and the

average range is 5; what will the control limits be if the sample size n=8? The

factor for calculation of control limits is 0,373 for sample size n=8.

Which statement(s) is/are true?

a     The

process is "out of control".

b     The

process is "in control".

c     The

upper control limit equals 27,965.

d     The

upper control limit equals 24,235.

e    The lower control limit equals 27,965.

Which of the following apply to

perception-expectation gaps in quality management?

a     The gap between the delivered

quality and the way the service or product has been described to the customer.

b     The gap between the way

quality has been specified and the delivered quality.

c     The gap between the service

or product concept and the way the organisation has specified it.

d     The gap between a customer's

specification and the operation's specification.

e     There are never

perception-expectation gaps in quality management.

What is the correct

cause of f

ABC

(Pty) Ltd manufactures medical needles that are subjected to a quality test.

They use statistical process control (SPC) and the results (measured in grams)

are plotted on a chart. If the process average is 26,3 and the average range is

5, what will the control limits be if the sample size is n=6? The factor for

calculation of control limits is 0,483 for sample size, n=6. The sample average

is 27,05.

a     UCL = 28.715

b     The process is out of

control.

c     The process is under control.

d     LCL = 23.885

e     UCL = 63.031