Reword the sender’s

message and ask for confirmation

Consistent

,clear,structured , and easy to use method of communication between health care

personnel

Confirmation of the

message by the receiver provide

the ability to stand

up for oneself and others using open, honest, direct ,positive and respect

communication

Feeling of mutual

trust experienced by people in a satisfactory relationaship

Self talk communication

prompts the sender to

add more detail to the original message

describes the

qualities, skills, competence and behaviors expected of individuals belonging

to any given profession including health care professions

is to show that you

understand– to the point of feeling– how other persons’ feels. You acknowledge

what they are feeling

The medium selected

to convey the message