Question number

SECTION A

SECTION B

2.1

Effectiveness

(A) involves

allowances provided to the worker with adequate work time to fulfil those

duties and requirements not related to the work.

2.2

Labour productivity

(B) is a direct

work measurement technique in which several successive observations are made

over a period of time of one or a group of machines, processes or workers.

2.3

Productivity

C)

is defined as the extent to which an event

is likely to occur.

2.4

Machine downtime

D) is regarded as an indirect work measurement

technique for building up the time for a job or parts of a job at a defined

level of performance by totalling element times obtained previously from time

studies on other jobs containing the elements concerned or from synthetic

data”

2.5

Rating

E) is

used to keep a close check on the time spent by an operator on each job

that they perform

2.6

Contingency

allowance

F)

is regarded as

the assessment of the worker's rate of working relative to the observer's

concept of the rate corresponding to standard or normal pace.

2.7

Activity sampling

G)

is the time

during which a machine cannot be operated on production or ancillary work

owing to breakdown, maintenance requirements, or for other, similar reasons.

2.8

Probability

H

). in an organisation is

influenced by brand, market, competition

2.9

Synthesis

I)

can be measured in monetary terms, which is

value earned over labour costs.

2.10

Job card

J)

involves better management and control of

resource allocation processes to respond to customer requirements.