The effects of the COVID-19 outbreak were felt throughout the world. People

were buying more and more from companies such as Takealot and less in actual

shops. Checkers, one of the Shoprite Group brands, started the 60/60 service,

where customers can shop online in 60 seconds and have it delivered within 60

minutes. Every week the 16 volunteer Checkers ‘shoppers’ tally their order

totals and report to Nancy Smith, who then reports to Mr Naidoo on a bi-weekly

basis. Checkers management uses the _________ principle of organising when

reporting on 60/60 orders.