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Starbuck’s story began in 1971 in Seattle. The first Starbucks was opened in Pike Place Market, offering fresh arabica sourced roasted coffee, tea and spices. The Starbucks brand is known for investing in their workforce. In 2019 they have promoted two employees to store manager positions and have recruited additional staff from the changing lanes programme. The Changing lanes programme, developed by Starbuncks and Khulisa Social Solutions, is a five-day program to prepare unemployed South Africans for the workplace and assist them with finding jobs. There is training and development opportunities for all employees, and they have job specific remuneration. The outcomes of the Changing Lanes programme will typically be included in the _____ perspective of the Balance Scorecard.