The article states that poorer communities are afraid to report illegal activities because reporting can lead to deliberate service cuts or violent retaliation. Apply legitimacy theory to explain what this reveals about the municipality’s social contract with its residents.

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There is a complete collapse of the social contract because instead of protecting residents from harm, the municipality — through colluding officials — has become a threat to residents.

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The social contract is irrelevant here because it only applies to formal legal agreements.

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The social contract is intact because the municipality still delivers some water through tankers and therefore does fulfil its obligations.

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Legitimacy theory cannot explain this situation because the theory deals with institutional reputation, not physical safety, and physical safety is not part of a social contract.

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The social contract is only partly broken because some residents in wealthy areas still receive services and it is only the contract with the poor communities that were broken.

Crowdly

The article states that poorer communities are afraid to report illegal activiti...

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