The argument might affect the cooperation and coordination within the flight crew.

The argument has no impact on the flight crew's performance or cooperation.

The autopilot takes control of the flight and handles ATC communications.

The flight continues normally as the pilots resolve the argument independently.

An airline within which most employees come from closed-culture countries.

A company culture that calls for maximisation of payload by generally abandoning the carriage of extra fuel.

A company within which the highest value is placed with passenger comfort, even at the expense of flight safety.

Night curfew on the home base which requires short turn-arounds to be made to complete the planned flights.

Both pilots. While the pilot monitoring was in charge of active communication, also the pilot flying had to listen for instructions via radio.

The captain, because it was his responsibility as a commander to make sure his copilot monitored the frequency.

The copilot, because he failed to closely monitor radio traffic, which was his obligation as the pilot monitoring.

The ground controller, because he issued his clearance at a time where none of the plots were actively listening.

They want to increase their chances of winning a bid.

They want to stay in favour with clients.

They want to maintain presence in the market.

They want to maintain the feel for the market.

is used only if verbal clarity is not possible.

is cross-culturally understood.

can serve as a substitute for oral speech.

is always clearly interpretable.

a tendency to avoid making difficult decisions.

an excessively high opinion of him/herself.

a resentment of being told what to do.

an urge to do something impulsively.

There are large number of small and medium-sized construction firms.

A construction firm would have a significant market share.

The majority of the construction firms are privately owned.

Contractors are in weak bargaining position.

The commander acts in an autocratic manner and the co-pilot acts as a good follower.

• The co-pilot acts as a good follower but the cockpit gradient is too steep.

The commander is an autocratic leader and the co-pilot is a bad follower.

The CRM is good, the commander has the final say on all decisions.

Disengage autopilot and fly manually.

Reading emergency checklists.

Practice entering data into the autopilot.

Actively monitor and follow flight progression and radio communication.

Contractor B with CECR of 0.95.

Contractor C with CECR of 1.00

Contractor A with CECR of 0.90.

Contractor D with CECR of 1.10