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Annual Compliance Assessments 2026
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Which statement best reflects Treating Customers Fairly at PPS?Choose the correct answer
Customers should receive products that meet their needs and circumstances, rather than products that are convenient or profitable for the FSP.True or False
TCF principles must be applied consistently across product design, advice, servicing, claims and complaints handling.True or False
Which TCF outcome focuses on ensuring that advice is appropriate and considers the customer’s circumstances?Choose the correct answer
Which TCF outcome focuses on providing customers with clear, accurate and timely information before, during and after the point of sale?Choose the correct answer
A PPS employee notices that a process delay may unfairly impact a member’s claim outcome. What action best reflects TCF principles?Choose the correct answer
Which TCF outcome focuses on ensuring that customers do not face unreasonable barriers when submitting claims or complaints?Choose the correct answer
Treating Customers Fairly is a cultural value only and does not form part of PPS’s regulatory obligations.True or False
What is the primary objective of the Treating Customers Fairly framework at PPS?Choose the correct answer
Treating Customers Fairly applies only at the point of sale.True or False