Reflect on your learning this week, and i

dentify one

concept from the session that challenged your previous assumptions about

communication or conflict. 

After completing this week’s materials, rate your agreement with the following statements (Strongly Disagree - Disagree - Neutral - Agree - Strongly Agree

• I can explain the

  concept of ‘face’ and identify the three universal face needs.

• I can describe how

  cultural perspectives influence conflict styles. 

• I

   can apply

  strategies from the Thomas-Kilmann model to intercultural conflicts.

These ratings help track your growth over time. Consider revisiting any concepts where you marked “Disagree” or “Neutral.” All learning is a process, and self-awareness is an ongoing effort.   

In intercultural contexts, conflict is rare because

people avoid it.

The Anxiety/Uncertainty Management Theory

emphasises reducing apprehension and gaining knowledge about other cultures to

improve interactions.

Facework only involves verbal communication.

Which conflict mode in the Thomas-Kilmann model is

characterised by

Which of the following is not

one of Lustig

& Koester’s three universal face needs?

Which factor does not

influence facework

according to Lustig & Koester?

According to Julien Bourrelle, the metaphor of

'cultural glasses' suggests that: