all of the above

answers b and c only

organizations typically have managers who are unaware of group processes

the work-group is the basic unit of the organization

work-group problems are often sources of inefficiency

mind guards are present in the team

none of the above

interdependence exists between members

all members have common personal objectives

members are from different areas of the organization

Job burnout is more common in professions in which people do not have contact with others and must primarily work alone.

Job burnout is the result of continued strain associated with dealing extensively with other people.

Job burnout is more common in men than women.

Job burnout occurs more frequently in boring jobs.

Job burnout primarily results in a state of physical exhaustion.

negative or crooked strokes

I’m not OK, you’re OK

I’m OK, you’re OK

I’m OK, you’re not OK

ulterior transactions

occurs when a message sent from one ego state receives an expected response from the other person’s appropriate ego state

occurs when a message from one ego state receives a response from an inappropriate ego state

is a positive response tied to some type of performance of the receiver of the transaction

should normally be avoided in OD programs

occurs when the words of the transaction mean one thing but the underlying intent means something much different

help you to better understand the source of your values, behaviors, and thoughts

help you give more unconditional strokes

better understand and psychoanalyze others’ behaviors and motives

assist you in improving your crossed and ulterior transactions

modify others’ behavior to help you change their personal style

public, closed, and blind

complementary, crossed, and ulterior

positive, negative, and crocked

child, parent, and adult

I’m OK, You’re OK, They’re OK

interpersonal effectiveness is directly related to the amount of mutually shared information

feedback is a method to reduce the public area

people should be completely open and honest with everyone

all of the above

the supportive and integrative areas should be as large as possible

government regulations

out of date technology

poor communications

bureaucratic structures

centralized organizations

it is usually successful and therefore more cost effective than most other methods

individual interventions are implemented with all organization members

it is usually not successful, but the method is still used as it is part of an overall change program

answers a and d

if the individual becomes more effective, the total organization will also be improved