You

have been hired by BizCom, a business communications consultancy that services

many clients in different industries all over France, to help it

improve its profit margin. BizCom provides customized recommendations for the

best use of a client's existing resources for improving internal

communications, typically delivered via documentation in different media. The

company has approximately 50 consultants, all of whom are located in its

central headquarters in Strasbourg. What type of system do you

recommend that BizCom install to improve its business processes and increase

its profit margin?

You

manage the IT department at a small startup Internet advertiser. You need to

set up an inexpensive system that allows customers to see real-time statistics

such as views and click-throughs about their current banner ads. Which type of

system will most efficiently provide a solution?

Which

of the following types of system would you use to manage relationships with

your customers?

Managers

can use DSS to make decisions about problems that are unusual and not easily

specified in advance.

Which

of the following would you use to consolidate the relevant knowledge and

experience in the firm and make it available to improve business processes and

management decision making?

Which

type of system integrates supplier, manufacturer, distributor, and customer

logistics processes?

Most

transaction processing systems use sophisticated mathematical models or

statistical techniques.

For

nonroutine decision making, managers rely on decision support systems.

A

DSS is most commonly used by the executive management level of an organization.

Cross-functional

systems are being phased out in favor of systems that support business

processes within a single functional group, such as human resources.