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confident with appropriate volume.

quiet with appropriate confidence.

the HCA

the physiotherapist.

the nurse.

All of the above.

What is important to know about the resident.

The room number to meet at, and when.

Difficulty about physiotherapy exercises that the resident is having.

Because the physiotherapist is a forgetful man.

Because it is the most important part of this short conversation and saves time to be concise.

She first acknowledged the nurse with a hand gesture and eye contact.

She first acknowledged the physiotherapist with a hand gesture and eye contact.

She first acknowledged them both at the same time with a hand gesture and eye contact.

She checked the time, to see if it was too close to shift change.

She quickly assessed the two people, to see if it was appropriate to interrupt.

She quickly looked at the two people, to see if she knew them.

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