Crowdly

Stare at the client

Lean slightly forward

Nodding

Remove distractions if possible

Active listening is:

Hearing

Attending to verbal and non-verbal messages

Pretending to listen while you daydream

Waiting for your turn to respond

What causes people not to listen? (Choose all that apply)

Mental clarity

Lack of listening skills training

Hearing Loss

Preoccupied with our thoughts

Prejudice with faulty assumptions

Message overload (too much information)

Language Barriers

Verbal listening skills include: (Choose all that apply)

Nod and smile

Eye Contact

Attend: teach yourself to concentrate and listen

Use a positive, open posture

Validate emotions

Repeat the content and clarify

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I have a lithium 5000 mAh battery. I discharge underload - at 1.5C rating

What is the theoretical available amperage at 1.5C
What is the theoretical max-discharge time in minutes.

After Monica explained the word prompt, how did Jane respond?

She repeated the word, smiled and nodded.

She gave another definition of the word to be sure she understood.

She smiled and nodded and continued the conversation.

How did Jane clarify the word particular?

She asked for the definition.

She repeated the word with rising intonation.

She repeated part of the word.

How did Jane clarify the word prompt?

She repeated the word with rising intonation.

She repeated part of the word.

She asked for the definition.

By clarifying the information on the ADL, Jane can encourage Mrs. Duncan's independence.

false

True.

✅

By clarifying the information on the ADL, Jane...

wasted time.

learned that Mrs. Duncan uses a walker.

understood the best care for Mrs. Duncan.

✅