asked Monica about brushing Mrs. Duncan's hair.

asked Monica if she had time for a quick question.

checked her notebook, to prepare what to say.

tapped Monica on the shoulder, to get her attention.

waited for Monica to look at her

Mrs. Duncan's abilities to do her own morning care.

Mrs. Duncan's favourite sweater.

Mrs. Duncan's ADL

repeating the word or part of the word.

nodding to show that she understood.

smiling and saying "Thanks."

breaks down communication

distracts 

relieve stress 

increase conflict

norepinephrine

endorphins

epinephrine

none of these

maintain blood pressure 

relax facial muscles 

encourages trust

none of these