If the process of

negotiation breaks down and agreement cannot be reached, it may also be helpful

to look at other alternative solutions or bring in ______________ person to

mediate. 

Negotiation is a

process in which two or ________ parties exchange goods or services and attempt

to agree on the exchange rate for them.

Each side should have

an equal opportunity to present _________ case.

Letter planning includes the

task of __________ the situation.

Negotiation

is a dialogue between two or _________ people or

parties intended to reach a beneficial outcome.

 For emails that require more length and detail, keep it as focused ________ you can. 

_____________ your

message to your audience by being sensitive to audience needs and building a

strong relationship with your audience.

A good employer wants

people who can get things done without upsetting _________ colleagues, and who

can keep customers or clients happy without giving too much away.

From the discussion,

the goals, interests and viewpoints of _________ sides of the disagreement need

to be clarified.

A poorly crafted email can

deter the reader and result __________ your email landing in the spam folder.