Letter planning includes the

task of gathering the information ________ your audience’s needs.

Compose your message

by drafting your _____________ with strong words, effective sentences.

In ____________ email

writing situations, you’ll want to include a quick greeting to acknowledge the

reader before diving into your main message or request.

Key skills __________the stage of discussion include questioning, listening and

clarifying.

_________ any

negotiation takes place, a decision needs to be taken as to when and where a

meeting will take place to discuss the problem and who will attend. 

It’s at work that

negotiating can prove ________ useful.

Every email has the _________ basic structure

:

subject line, greeting, email body, and closing.

During the stage of

discussion, individuals or members of ________ side put forward the case as

they see it.

In order ______ a desirable outcome, it may be useful to follow a structured approach to

negotiation.

It is extremely

important to listen, as when disagreement takes place it is easy to _________ the

mistake of saying too much and listening too little.