Prompts staff to formulate information with the right level of detail. 

Allows staff to communicate assertively and effectively, reducing the need for repetition. 

Help staff anticipate the information needed by colleagues and encourages assessment skills.

Help staff to work individually to foster a culture of patient safety. 

Message must be clear and Sender must deliver message clearly and concisely

Interruption or distractions must be avoided

All of them 

Receiver must be able to understand the message

Receiver must be able to hear and receive the message

Avoid overly technical terms

Use patronizing names such as Granny to build

raport

Listen to the patient historical narrative, as

time permits

Allow extra time for teaching and go at a slower

pace

Clarifying questions or comments

Closed questions

Open ended questions or comments

Reflective questions or comments

repeat

patient words in your own words

open up or show something about ones self

understand

to the point of feeling how other person feels

Communicating with patients

Communicating with a physician, either in person or over the phone

Inpatient or outpatient and community settings

Discussions with allied health professionals and change of shift report

appointment 

analysis

ask

and respond to questions

assessment

non

of the above

provide

very specific answers

to be completely yourself when dealing with

others

understand

to the point of feeling how other person feels