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HRCA 1191 - Interpersonal Communications (202540-40790, 43061) Grefiel

HRCA 1191 - Interpersonal Communications (202540-40790, 43061) Grefiel

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An HCA reflects on an interaction where communication didn't go smoothly. What would be an example of ineffective communication?

Forming an opinion about the client’s emotions

Taking time to understand a word or expression.

Providing relevant information to the client.

Acknowledging and responding to the client’s feelings.

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A client sharing an emotional story pause, occasionally looking away as if unsure whether to continue. How do you show active listening and encourage them to proceed at their pace?

Sit silently, waiting for them to resume.

“It’s okay; you don’t need to continue.”

Interrupt gently and say, “I think I know where this is going.”

“I see. That sounds hard; please, go on.”

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During a shift, an HCA receives unclear instructions from a nurse. What should the HCA do?

Pretend to understand and carry on.

Admit a lack of understanding and seek clarification from the nurse.

Ask another HCA student for clarification.

Ask the client if they can help explain.

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During a meeting, a team member disagrees with your idea. What is the most assertive response?

"It’s fine. I guess your way is better."

"Forget it if you don’t agree."

"You’re wrong; my idea is better."

"I hear your perspective. I believe my approach could also work. Can we explore both options?"

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Mr. Staples, who recently entered a care facility, says he’s looking forward to his new home, but you notice a sad tone in his voice and tears in his eyes. What is the most sensitive way to address his mixed emotions?

“You’ll like your new home.”

“It must be difficult to move from your home.”

“Why are you lying to me?”

“The facility is so much better than your old place.”

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A client begins sharing concerns, and the HCA needs to listen effectively. What ensures true listening?

Interpreting based on personal beliefs about the client.

Attending to the client, encouraging continued speaking.

Having prior knowledge of the client's background.

Watching for physical signs of stress.

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Mrs. Patel, a grieving client, shares her sadness over losing her spouse and mentions that the loss has left her feeling alone. The HCA should respond sensitively to provide emotional support. What is the most supportive response?

"It’s important to stay positive."

"You’ll feel better with time."

"At least you had good years together."

"I can’t imagine how hard this is. Would you like to talk about him?"

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A client expresses feeling abandoned, sharing that their family hasn’t visited in weeks, which has left them feeling alone. How can you validate their feelings effectively?

"Focus on the positive; at least you have us here."

"It’s not a big deal; they’ll visit when they can."

"You shouldn’t feel that way; they probably have good reasons."

"I can see you're feeling abandoned because your family hasn’t visited. That must be hard."

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During a conversation, a client avoids eye contact and crosses arms. What do these nonverbal cues likely indicate?

Agreement with what is being said.

Discomfort or resistance.

Desire to end the conversation quickly.

Deep focus on the conversation.

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You find a client talking to himself, saying, “They like to see me sick in bed.” Understanding the possible impact of this thought on his mood, how should you respond?

“No one likes to see others sick.”

“There is no one here; you must be dreaming.”

“Who likes to see you sick in bed?”

“Actually, you look better today.”

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