see the incomplete picture that clients paint with their words.

communicate and demonstrate genuine caring and concern for clients.

  feel with clients, as opposed to feeling for clients.

 deal with the here-and-now factors that operate within the helping relationship.

  Misuse of authority.

 Use of authority to require change.

  Ability to help clients understand and clarify their views of their life-space.

 Manipulate clients

  All of the other three options provided are correct

  Use self-disclosure without a good reason to benefit a client

  Ignore the problem for fear of hurting the client

 diversity

  multiculturalism

  culture

  cross–culturalism

Narrative technique

Open question

  Closed question

Checking technique

 Relational ethical approach.

 Virtue ethical approach.

 Normative ethical approach.

Legal ethical approach.

 is a useful goal, but extremely difficult to attain.

  demonstrates that you have achieved full intentionality.

   is often sought by counsellors who seek “right” answers to solve client problems, even though “right answers” may not exist.

should be a goal for the most effective interviewer

A counsellor getting two family members to collaborate.

 All of the other three options provided are correct.

The notion of agreement between counsellor and client.

Two counsellors working together.

The counsellor maintains direct and steady eye contact.

The counsellor leans towards the client and uses facilitating gestures.

  The counsellor stays on the topic raised by the client and refrains from initiating topics not initiated by the client.

  The other three options provided are all correct.

we will be spending a lifetime learning more about the many issues of diversity.

   All of the other three options provided are correct

 interviewing involves multicultural and diversity dimensions.

  diversity includes areas often missed by definitions of multiculturalism such as experience with trauma, social class, family background, and location and language.