Eye contact and body language patterns differ among cultural groups.

 Stereotyping individuals or cultural groups is inappropriate.

We can expect individuals from the same cultural group to have the same behaviour and opinions.

 Religion, class, and gender are part of multicultural differences.

Expression of feeling

Interpretation

Summarisation

Expression of content

     All of the other three options provided are correct

 care for the dignity and privacy of the client.

  a need to hear private personal information about other people.

   fear of getting sued.

    Directive

   Minimal encouragement

   Information sharing

   Expression of content

   Short open questions.

 Condescending to clients and should be avoided.

   Phrases and gestures that show that the counsellor is interested and is listening 

 Useful for clients who have limited intelligence.

   a trained professional.

   a family doctor.

 a religious advisor.

  a life coach.

Carefully bringing out additional specifics of the client's emotional world.

 Using the exact words of the client.

 Paraphrasing feelings clearly, encouraging, and then summarising.

Noting ambivalent words such as "confusion" and discovering underlying deeper feelings through questioning and reflection of feeling.

 Initiate termination and offer to refer the client to another counsellor.

 Increase the number of sessions.

  Seek supervision and consultation.

 Work through the resistance with client.

 Respect

Fairness

Competence

Diligence

 Clarification; confrontation.

Expression of content; self-disclosure.

Primary empathy; advanced accurate empathy.

Reflection of feeling; directive