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IT6001 - Computer Systems
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According to the Identity element Rule, X + 0 and X . 1 is equivalent to:
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What is Native resolution?
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If XY = 0 and Y~Z = 1 then in _F = XY + Y~Z_, F is:
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Al in marketing calls in for tech support, complaining that he has a dead PC. What is a good first question or set of questions to begin troubleshooting the problem?
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Which of the following tools would you find in a typical PC tech’s toolkit?
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What term describes the flow of a static electrical charge from a person to the inside of the PC?
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While manning the help desk, you get a call from a distraught user who says she has a blank screen. What would be a useful follow-up question?
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After replacing a keyboard a user has spilled coffee on for the fifth time, what should you say to the user?
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While troubleshooting a fairly routine printing problem, the customer explains in great detail precisely what he was trying to do, what happened when he tried to print, and what he had attempted as a fix for the problem. At what point should you interrupt him?
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You are working in a customer’s home and his five-year-old child continues to scream and kick the back of your chair. What do you do?
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