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IT6001 - Computer Systems
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What’s the best practice when working inside a system unit removing and installing components?
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While manning the help desk, you get a call from Bryce in sales complaining that he can’t print and every time he clicks on the shared network drive, his computer stops and freezes. He says he thinks it’s his hard driver. What would be a good follow-up question or statement?
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When is it appropriate to yell at a user?
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While fixing a printing problem on Paul’s computer, you check his e-mail out of curiosity to see if there are any interesting messages there. You find several personal e-mails he has sent. Using the company computer for personal e-mail is against regulations, so what should you do?
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At what point during a repair should you escalate the problem?
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When troubleshooting a software problem on Phoebe’s computer and listening to her describe the problem, you get a text message on your phone. It’s your boss. What would be an acceptable action for you to take?
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You have been working all afternoon on a user’s workstation and you have finally fixed the user’s problem. What should you do next?
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You are solving a problem on Kate’s computer that requires you to reboot several times. Upon each reboot, the logon screen appears and prompts you for a username and password before you can continue working. Kate has gone to another office to continue her work on another computer. How do you proceed?
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If you go to the store to purchase some new RAM, which units will the packaging most likely use to describe the RAM’s capacity?
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What device enables a PC to retrieve a specific row of data from system memory and place it on the external data bus?
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