content is the process of group behavior

process emphasizes the correctness of a group decision and content emphasizes the physical location of the group when the decision was made

process is when the group does their work and content is what the group does

content is what a group does and process is the how the group does their work

content is specific information about a group and process is general information

solve the problem for the group

help a work group to learn to diagnose and solve its own problems

have been carefully researched and shown to be statistically effective

both c and d

should be used only in the diagnostic phase of an OD program

solve the problem in the briefest period of time

help the work group learn to identify and solve its own problems 

obtain as much technical information as possible about the problem

develop the best possible technical solution to the problem

answers b and d

a set of data collection techniques such as a survey or questionnaire

a method used by most practitioners to make better decisions for the client

the practitioner helping the client to understand and act upon process events

a set of activities the practitioner can use to better diagnose the client’s problems

answers a and c

implementing techniques that have been shown to best bring about change

formulating surveys and questionnaires to determine the extent of problems

implementing methods that organization questionnaires have shown to be requested by members

planned and directed means to improve the functioning of the client system

successful when they have considered behavioral consequences

organization and team

all of the above

individual and intergroup

answers a and c

society

involves considerations such as the results and the acceptance of the technique

is usually a trade-off between advantages and disadvantages

all of the above

answers b and c

requires that the technique be oriented from all of the following change strategies: behavioral, structural, and technical

relies on the data gathering stage of an OD program

presents a time schedule that is easy to get upper management’s approval for

uses PERT and Gantt charts which already exist in most organizations

all of the above

helps keep track of progress once the change program is underway

all of the above

keep the organization operating as effectively as possible during the change

design the change program and to schedule time appropriately

keep track of the change program by top management

show the consequences of changes on other interventions

not predictable and should be eliminated

not predictable and should be ignored as there is not much that can be done to control them

the same thing as overt organization components

none of the above

second-order consequences that need to be considered in the selection of a change strategy