Stage of the guest cycle where final settlement occurs

Accepting more reservations than available rooms based on expected cancellations

Digital platform used to record and manage bookings

Main objective of reservation activities

Stage of the guest cycle where guest accounts are maintained

Collection of guest information before room access is granted

Strategy used to maximise revenue by adjusting room rates according to demand

Prior to a public holiday weekend, management distributed a document to housekeeping, reception, and food and beverage departments indicating expected guest arrivals, anticipated occupancy levels, VIP guests, and special requests.

Process of estimating future room demand

The hotel introduced a system that allows guests to bypass the reception desk entirely by verifying their identity, confirming payment details, and receiving a digital room key through a mobile device before arriving at the property.

Difference between actual room condition and recorded room status

Stage of the guest cycle during which reservations are made

Area regarded as the nerve centre of the hotel

Function focused on maximising occupancy and profitability

Process of securing guest payment before occupancy

Department responsible for guest registration and room assignment

During a major conference week, several guests requested rooms close to elevators, while others required wheelchair-accessible facilities. The process of allocating available rooms while balancing guest preferences, operational efficiency, and room inventory is known as:

Technology used to assist guests with reservation enquiries

Document used to forecast expected arrivals and occupancy levels

During a guest's stay, multiple financial transactions such as room charges, restaurant purchases, laundry services, and minibar consumption are continuously recorded and updated until departure. This stage of the guest cycle is referred to as: