the need for new organizational forms, the focus on cultural change, and the increase in social awareness

none of the above

the definition of objectives, selection of key factors, selection of data-gathering methods, implementation of the method, analysis of data, and evaluation of the effectiveness of data collection

become aware of problems, gather data, initiate the team development meeting, determine the solutions to the problems, finalize the interventions

initiating the meeting, setting objectives, collecting data, planning the meeting, conducting the meeting, and evaluating the team development process

answers b and c

no one to be a “hot dog”

members to integrate their personal goals with the goals of the organization

each area of the organization to be represented

everyone to participate equally

may occur when members adopt a soft line of criticism to others’ ideas

all of the above

answers a and c

usually results in improved group decisions

can result from group cohesiveness

5 to 7 members

uncertain as the size really does not matter because a team development program will result in an effective team no matter what the size

2 or 3 members

12 members

25 to 30 members

they are voted upon

groupthink is present

affected members use consensus rules

members of the team are highly compatible with one another

all members compromise on some element of the decision

all of the above

answers b and c only

organizations typically have managers who are unaware of group processes

the work-group is the basic unit of the organization

work-group problems are often sources of inefficiency

mind guards are present in the team

none of the above

interdependence exists between members

all members have common personal objectives

members are from different areas of the organization

Job burnout is more common in professions in which people do not have contact with others and must primarily work alone.

Job burnout is the result of continued strain associated with dealing extensively with other people.

Job burnout is more common in men than women.

Job burnout occurs more frequently in boring jobs.

Job burnout primarily results in a state of physical exhaustion.

negative or crooked strokes

I’m not OK, you’re OK

I’m OK, you’re OK

I’m OK, you’re not OK

ulterior transactions

occurs when a message sent from one ego state receives an expected response from the other person’s appropriate ego state

occurs when a message from one ego state receives a response from an inappropriate ego state

is a positive response tied to some type of performance of the receiver of the transaction

should normally be avoided in OD programs

occurs when the words of the transaction mean one thing but the underlying intent means something much different